OUR SERVICES


We provide three very specific services: a specialist resource from our network of people; programme management for transformation and digitisation programmes and troubleshooting analysis with a flexible option next step.

Unique Resource Network 

Our pool of “top 250” resource network is thanks to a Specialist Sourcing Model, with Flexible Engagement & Outcome Model, Reputation and only 
‘The Best’ we deliver Value for Money, Low Risk & Certainty. All through Delivery Assurance with the right Expertise in target Niche(s) you need them to fill.

Programme  Management 

Completing a programme or large project is exciting, but it can also be overwhelming. With our Project Management services, you get the guidance, coaching and tools you need for any stage of lifecycle. Setting up for success, bringing delayed or over budget programmes under control and getting it complete to deliver all requirements and to meet its objectives. 

Solution Analysis 

With a flexible engagement model, bring in one of our experienced troubleshooters to help find that elusive lever to pull, weed to remove or hurdle to overcome. We simply provide you our analysis and insight with delivery options: for you to take care of yourself, have us supporting or put it our hands to prove our solutions. 

Operations Strategy, Process Re-engineering and Change Management


Always focus process mapping and re-engineering with purpose, don’t just do it because it’s something that should be done. We always set up with bespoke methodology and process that works for the company and people they’re in.

Human nature is to always find an easier way to do things, but not always the right thing. So when mapping processes it’s imperative to not just map “what was meant to be followed” but to ask detailed questions and test with ‘what if’ questions to validate. Build trust and map what’s actually getting followed and why. 

That way, it allows a proper understanding of what’s going on and why, allowing the right changes to be made, which will accepted by the performers, see immediate benefit and be followed without drifting back.

People are the number one resource in every organisation, so planning a company’s future means taking into account the needs and expectations of the people who make up the company. To gain an understanding of people at your company, we ask engage in a number of strategies to learn your company culture, and when we plan for the future, we keep the present in view

Good Programme Management

Key to good delivery of a large Programmes or even small process improvement is knowledge of not losing the customer and staff experience as the plan trys to combine IT systems, customer operations and in life customer transactions whilst able to handle the businesses objective changes and objectives.
 
For example: Whilst a lot of the customer interactions overlap with Pay TV , Voice & Broadband, there are two pain-points for Broadband that without getting ahead of can cause strain on an established Pay TV operational organisation. 

First one is in provisioning/first connection stage. Broadband especially though a secondary provider has a lot that could go wrong. Transfer from other providers, stable and fast broadband is expected by today’s customer. The second is in life technical issues. WiFi signal, speed and ping speeds all drive calls.

With a 3rd party supplier, this is something that needs to be managed closely with OLAs and SLAs in contracts. Customers never appreciate being told their issue has to be passed on to another company as the customer experience person has no access. Coupled with the potential impact to the existing business should agents and field engineer efficiency be lost having to wait on hold for another companies back office

We’re a Salesforce CPQ centre of excellence 

Salesforce CPQ is the future, it does everything the great Salesforce vendors like Vlocity, Cloudsense and Sigma say it is. It saves organisations time and allows the management of sales and product offerings in a fraction of time with minimal resources. 

But... getting it implemented and working in a reasonable timeframe & cost is simply not easy, it’s almost as much Art as Science and Engineering. 

You may have seen the pre-sales person create a product catalogue, an offer and promotion all in just a few minutes, but when your teams start to try and implement CPQ and any other add on services, you’ll find its a nightmare of pitfalls and complications. Almost every CPQ implementation no matter who the company is, will find themselves having to stop, unpick and redo key parts of the implementation.

You can’t grumble or shout at the CPQ vendor or Salesforce, the problems you’re going to encounter will be trying to install and get it working in your existing ecosystems with IT & people who have the old way established with its undeniable bad habits.

Sceapa’s consultants bear the scars from previously delivered CPQ in large companies, they’ve learnt the hard way and we’ve pulled together that accumulated knowledge of what to do and what not to do, to offer new clients the benefits of this experience.

Your could outsource the implementation to us or bring in a small team of Sceapa consultants to help you plan, design and set up for
success. Most of our consultancy requests have come from companies who have reached that point of frustration with the way their implementation is going, they’re tied up in knots and are weeks or months behind schedule. 

So if you are in any of the stages of implementing Salesforce CPQ, getting a specialist from Sceapa, who not only know Sales CPQ and how to get it right, but are also expert project delivery is really worth doing.

Interested in our services? We’re here to help!

We want to know your needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll do our best to help. 
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